Privacy policy
Marres, House for Contemporary Culture
May 25, 2023
Thank you for visiting our website. Marres collects personal data from visitors to our institution and visitors to our website marres.org . We handle this data carefully, in accordance with applicable laws and regulations. This privacy policy describes how we collect, use, and process information when you visit our website, and how you can object to it.
Who is responsible for processing your data?
The entity responsible for processing your personal data is Marres, Capucijnenstraat 98, 6211 RT Maastricht (Chamber of Commerce registration: 14058434).
What personal data does Marres process?
We may collect and process:
- Information provided by you or our partners, such as name, residential address, email address, and payment details.
- Information obtained through your visit to our website.
Cookies
We only use functional and analytical cookies, and we do not use cookies to collect personal data. We do not intentionally store personal information that your browser provides to us through cookies.
Cookies enable us to calculate average visitor numbers and track how visitors use the website, allowing us to improve our website and better assist our users based on this information.
For what purpose does Marres use your data?
Marres uses the collected data for:
Ticket sales
Marres processes personal data to sell tickets to visitors for our exhibitions and public and/or educational programs.
Newsletters
If you have subscribed, we may use your name and email address to send newsletters. You can unsubscribe from further newsletter communications at any time.
Processing of your data on Marres’ website
We collect and use your personal data on our websites primarily to provide our (web) services to you and to communicate with you.
Trend analyses
We also collect and use your personal data to understand the origins of visitors to our exhibitions. For example, we may ask for your (geographical) address details when you purchase an electronic ticket. We conduct trend analysis as much as possible using non-personally identifiable data.
Disclosure to third parties
We do not disclose your personal data to third parties unless one of the following circumstances occurs:
*With your explicit consent
We may provide your personal data to third parties outside Marres if we have obtained your explicit consent. You can withdraw this consent at any time.
*For processing by engaged third parties (subcontractors)
Marres engages third parties in the execution of its services. To the extent that these third parties have access to personal data in the performance of the relevant services, Marres has implemented the necessary contractual and organizational measures to ensure that your data is processed exclusively in accordance with applicable laws and regulations and for the purposes stated in this privacy policy. For online ticket sales, Marres uses the Z-tickets online ticketing system from Jewel Labs. For online sales of publications, Marres uses the services of WooCommerce. The privacy policy of WooCommerce can be found at https://woocommerce.com/privacy-policy.
Legal obligation and other legal reasons
We may disclose your personal data to third parties outside Marres if we believe that access to and use of the personal data is reasonably necessary to:
Comply with laws and regulations and/or a court order; detect, prevent, or otherwise address fraud, technical or security issues; and/or protect the interests, property, or safety of Marres, our customers, or the public, to the extent permitted by law.
How long does Marres retain your data?
Marres does not retain your data longer than legally allowed and necessary for the purposes for which your data is processed. The duration for which certain data is retained depends on the nature of the data and the purposes for which it is processed. Therefore, the retention period may vary for each use.
Access, correction, and deletion of your personal data
You have the right to access your personal data. This means you can request information about which personal data is registered about you and for what purposes that data is used. If you believe that we have incorrect personal data about you, you can request the correction of this data. You can also request for us to delete your personal data from our systems.
You can make the aforementioned requests by sending a letter or email, including your name, address, and phone number, to Marres, Capucijnenstraat 98, 6211 RT Maastricht, or info@marres.org. You will receive a written response from us within 4 weeks of your request.
We will comply with your request unless we have a legitimate legal reason not to. If we have deleted the data, we may not be able to immediately remove all copies of the data from our servers and backup systems for technical reasons. We may refuse to comply with the aforementioned requests if they are made unreasonably frequently, require unreasonable technical efforts, have unreasonable technical consequences for our systems, endanger the privacy of others, or otherwise pose an unreasonable burden on Marres.
Marres may charge you the legally determined maximum contribution as a compensation for costs to comply with the right of access and correction.
Right to object
You have the option to object to the use of your personal data if the use of your personal data is not necessary for the execution of our activities or does not comply with a legal obligation. Even if you have previously given consent, you can object to further use of your personal data.
If you want to object to the use of your data, please let us know. You can make the aforementioned requests by sending a letter or email, including your name, address, and phone number, to Marres, Capucijnenstraat 98, 6211 RT Maastricht, or info@marres.org. If you want to object, clearly state in the letter against which use of your data you object. You will receive a written response from us within 4 weeks of your objection.
If we are no longer allowed to use your personal data, this may result in reduced usability of our website and other services.
Information Security
We implement all reasonable and appropriate security measures to protect Marres and our visitors against unauthorized access, alteration, disclosure, or destruction of personal data. In the event of a security incident that is likely to have adverse consequences for your privacy, despite the security measures, we will promptly inform you about the incident.
If you have any concerns about the security of your personal data or if you suspect any misuse, please contact us at info@marres.org.